Privacy Policy

Last Updated: 17th February 2025

1. Introduction

Welcome to Phoebesokancounselling.com ("we," "our," or "us"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Information Commissioner's Office (ICO) requirements.

2. Information We Collect

We may collect and process the following types of personal data:

- Personal Identification Information (e.g., name, email address, phone number, mailing address)

- Technical Data (e.g., IP address, browser type, operating system, and other technology used to access our website)

- Usage Data (e.g., pages visited, time spent on pages, and navigation patterns)

- Communication Data (e.g., preferences for receiving communications from us)

3. How We Collect Your Data

We collect personal data in the following ways:

- Direct interactions (e.g., when you fill out a form, contact us, or subscribe to newsletters)

- Automated technologies (e.g., cookies, server logs, analytics tools)

- Third-party sources (e.g., business partners, analytics providers)

4. How We Use Your Data

We use your data for the following purposes:

- To provide and improve our website and services

- To communicate with you regarding inquiries, updates, or marketing (with your consent)

- To comply with legal obligations and enforce our terms

- To analyse usage trends and enhance user experience

5. Legal Basis for Processing

We process your data based on the following lawful grounds:

- Consent (when you provide explicit permission, e.g., for marketing communications)

- Contractual necessity (when processing is required to fulfil a contract with you)

- Legal obligation (when required to comply with legal requirements)

- Legitimate interests (when we have a reasonable business interest that does not override your rights)

6. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your data with:

- Service providers and partners assisting with website operation and analytics

- Regulatory authorities or law enforcement agencies if required by law

- Business successors in case of a merger or acquisition

7. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under GDPR, you have the following rights:

- The right to access, rectify, or erase your personal data

- The right to restrict or object to processing

- The right to data portability

- The right to withdraw consent at any time (where processing is based on consent)

- The right to lodge a complaint with the ICO (www.ico.org.uk) if you believe your data is misused

9. Data Security

We implement appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any personal data.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Phoebe Sokan Counselling

hello@phoebesokancounselling.com